PT Ajaib Sekuritas Asia has received a complaint from one of its customers regarding a stock transaction worth Rp1.8 billion, which the customer claims occurred without his knowledge.

The complaint was shared by the account @friendshipwithgod and went viral on social media. The investor stated that he only intended to place an order for PT Bank Tabungan Negara Tbk (BBTN) shares worth approximately Rp1 million for 9 lots. However, the transaction ended up being executed (matched) for 16,541 lots of BBTN shares, equivalent to about Rp1.8 billion.

Ajaib Sekuritas operates as a brokerage firm under the umbrella of PT Ajaib Teknologi Indonesia. Its shareholder structure consists of PT Harta Karunia Indonesia holding 98.33%, while Edward Sumarli holds 1.67%.

Since launching the Ajaib app in 2019, PT Ajaib Teknologi Indonesia has become the youngest fintech unicorn in Southeast Asia. In 2021, the company secured a US$90 million Series A funding round led by Ribbit Capital, with participation from SoftBank Ventures Asia, Y Combinator, Horizons Ventures, ICONIQ Capital, Alpha JWC Ventures, and Insignia Ventures.

Other prominent names such as DST Global also invested in Ajaib, leading the Series B round in October 2021, along with returning investors Ribbit Capital and SoftBank.

The company’s management team is comprised of professionals with backgrounds in technology and finance. Anderson Sumarli serves as President Commissioner, while Juliana holds the position of President Director. Adikin Basirun acts as Independent Commissioner, and Ahmad Zaki and Samuel Geoffrey Wicaksono were appointed as directors in 2024 and 2025 respectively.

Ajaib Sekuritas offers online stock and bond trading services and acts as a mutual fund sales agent. The company also engages in underwriting activities, operating under a license renewed at the end of 2024.

According to the Indonesia Stock Exchange, Ajaib Sekuritas had a latest Adjusted Net Working Capital (MKBD) value of Rp304,197,338,864.46. MKBD is a key indicator of a securities company’s financial health, reflecting its ability to meet customer obligations and sustain operations.

Customer "Charged" Rp1.8 Billion

A social media user shared a complaint regarding a stock transaction using the Ajaib Sekuritas application. He claimed that what was meant to be a Rp1 million transaction unexpectedly turned into a purchase worth Rp1.8 billion without his knowledge.

In a post shared via the Instagram account @friendshipwithgod, a user named Niyo described his habit of setting aside Rp1 million each week to buy stocks through the Ajaib app. This time, he chose BBTN shares to purchase.

On Tuesday, June 24, 2025, at 09:54 AM WIB, Niyo placed an order to buy 9 lots of BBTN shares. At the time, the transaction remained in an “open” status as it was waiting in the queue.

After closing the app and continuing with his daily activities, he reopened it at 12:37 PM and was shocked to discover that a matched order had been executed for 16,541 lots of BBTN shares—worth approximately Rp1.8 billion.

In response, Ajaib Sekuritas management stated that they had conducted a full internal investigation.

“We have confirmed that the transaction was made directly by the account owner using a registered device and had gone through our standard confirmation process,” said Abraham Imamat, Senior Legal Manager at Ajaib.

He emphasized that no system malfunction or account misuse was detected. In accordance with Indonesia Stock Exchange regulations, Ajaib is not authorized to cancel or alter transactions executed by users through the system.

“We have delivered the full investigation results directly to the customer via official communication. We regret the public misunderstanding that does not reflect the outcome of our investigation,” Abraham concluded.